Post by account_disabled on Jan 2, 2024 10:14:07 GMT -5
Design Advertising Small Business Finances Sales Small Business Marketing System RESULTS Business clients Certified agencies ABOUT About Us Contact RESOURCES Newsletter Blog Ways to Turn Incredible Customer Support Into to Turn Incredible Customer Support Into a Profit Center This post is one in a series of tips for making your small business run better and is sponsored by UPS. UPS is all about logistics the logistics that makes your business run better and faster customer support photo credit paul bica via photopin cc Providing customer training and support is costly but its also quite important. Some organizations view it as a necessary evil while other more innovative thinking companies view it as a way to differentiate up sell and create additional profits.
The key to creating support that generates profit is to create support thats worth paying for. The way to do this is make it a formal package think about it like a product and offer it either as a Mobile App Development Service tangible added value or as an la carte offering. The Apple Genius Bar is a great example of how to generate profits from support. They sell service packages offer training programs and even take back and recycle old products when you upgrade. There are many ways to tap this mindset. Below are just five examples of how to turn extraordinary customer service into a revenue stream.
Live Q and A chats When someone buys a product or service of any kind you can offer reassurance that they will receive full value from their purchase by implementing regularly scheduled chat sessions where users or customers may ask questions about their purchase and receive help with features or implementations. Of course this is also something you could offer as a presales education tactic as well as a paid subscription addon. There are many tools available that make this tactic somewhat easy.
The key to creating support that generates profit is to create support thats worth paying for. The way to do this is make it a formal package think about it like a product and offer it either as a Mobile App Development Service tangible added value or as an la carte offering. The Apple Genius Bar is a great example of how to generate profits from support. They sell service packages offer training programs and even take back and recycle old products when you upgrade. There are many ways to tap this mindset. Below are just five examples of how to turn extraordinary customer service into a revenue stream.
Live Q and A chats When someone buys a product or service of any kind you can offer reassurance that they will receive full value from their purchase by implementing regularly scheduled chat sessions where users or customers may ask questions about their purchase and receive help with features or implementations. Of course this is also something you could offer as a presales education tactic as well as a paid subscription addon. There are many tools available that make this tactic somewhat easy.